Native Threads’ Product Exchange / Return Policy

EXCHANGES

At Native Threads, our goal is 100% satisfaction on every customer purchase. If you are not completely satisfied with your purchase, our Customer Service team will make every effort to assist you with the prompt return or exchange of your Native Threads products.

To be eligible for return or exchange, however, your Native Threads products must be returned to us—UNWASHED AND UNWORN—within 30 days from the original delivery date of your order.

We will accept exchanges and returns under the following circumstances:

  • If your product does not fit
  • If the product(s) you received did not match your Invoice/Order
  • If the product has a manufacturer defect

Native Threads will also allow an exchange if you decide you want a different product, but your new product will incur an additional shipping charge of $6.95, please include payment with the exchange order.

RETURNS

Native Threads will issue a credit to your account or a refund if you prefer to RETURN your products instead of making an EXCHANGE.

Please send your EXCHANGE / RETURN products to us at:

Native Threads
Attn: Customer Service
P.O. Box 232386
Leucadia, CA 92023

Every EXCHANGE or RETURN must include:

  • The name of the person who placed the order.
  • Correct shipping information (your name, address and phone number)
  • The original Invoice / Packing Slip
  • Clear instruction on the replacement item (size, color, style #)
  • The item(s) you are Exchanging or Returning

Thank you for doing business with Native Threads.

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